Please stop and read this horrible, my personal experience using their service, they maybe legit as a company but with what happen to me they somewhat scammer of the higher scale.
to make this story short, ill show you how much money they taken from me. total of $1144.97 US dollars stole from my account, the only money that i have on that account. I don't have that much so you can imagine how frustated a minimum wage employee like me will felt after this company who promise a secure service.
2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 312.27
2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.35
2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.35
I've also try to contact this company (Aquarius Financial) but they don't answer to call and email, Did a research with their contact number and found a lot of company associated with their number, I don't know this company and no interest on dealing with them, they obviously in business of stealing peoples money. So if you happen to heard any of them, Please avoid with all your might.
Yoursnaturally.ph
findglocal.com
Morier Hotel
Moneywise
This is a personal experience with that company, And how they disregard their customer when the worse happen and when you complain of irregularities on your account they will lead you to a talking bot(call center agent) who had one single response with every inquiry, I wonder if this just 1 person who uses different name,
So when you lost your money for whatever reason, phising, hack etc, say goodbye to it and never look back, its such a waste of time talking to them, they have train to waste it on excuses, They only have one mission to lead you to endless autoresponse to whatever your inquiry so you get tired and forget about it.
some of the conversation with their agent pretending to be the escalation manager who I believe does'nt exist.
Tue, Feb 23 at 3:35 AM
Hello Vxxxxxxx,
Upon completion of the investigation regarding your claim submitted on February 12th, 2021 for the amount of $1144.97, we sent the information to the merchant with all details provided, and they declined to provide a refund on the account. The reason why the refund was rejected was because the company explained that the transaction was verified through Visa Secure transaction, which is an extra layer of security to protect card information and transactions.
We would appreciate it if there is any possibility you can contact them directly to ask an exception to see if they provide you with a refund or if you have any additional proof that can help us with, it will be awesome to get it.
We definitely understand that this might not be the results you were hoping for - and that's why we'd love to continue assisting you with keeping your account even more secure. So, please let us know if there's something else that we can do on our end to make it happen.
We are committed to providing a premium experience. My job is to understand how we can make Passbook even better for you!
Always a reply away,
Jordanesku B.
Escalations Manager (English/Spanish)
Passbook by Remitly | +1 (206) 725-5784
passbook.app | remitly.com
ref:_00Df44m54I._5002S1H56VH:ref
Upon completion of the investigation regarding your claim submitted on February 12th, 2021 for the amount of $1144.97, we sent the information to the merchant with all details provided, and they declined to provide a refund on the account. The reason why the refund was rejected was because the company explained that the transaction was verified through Visa Secure transaction, which is an extra layer of security to protect card information and transactions.
We would appreciate it if there is any possibility you can contact them directly to ask an exception to see if they provide you with a refund or if you have any additional proof that can help us with, it will be awesome to get it.
We definitely understand that this might not be the results you were hoping for - and that's why we'd love to continue assisting you with keeping your account even more secure. So, please let us know if there's something else that we can do on our end to make it happen.
We are committed to providing a premium experience. My job is to understand how we can make Passbook even better for you!
Always a reply away,
Jordanesku B.
Escalations Manager (English/Spanish)
Passbook by Remitly | +1 (206) 725-5784
passbook.app | remitly.com
ref:_00Df44m54I._5002S1H56VH:ref
Hi Ivan,
So my question is if your customer lost their money due to fraudulent and unauthorized transaction we just accept it and let it go?
What an advise from a company that promise a secure and reliable financial company.
A visa secure transaction doesn't mean it's a transaction that I authorized?I will not go this further and keep on telling you that this IS NOT AUTHORIZED AND I have no knowledge of this company.
Please can you help to forward this to real employee of passbook not to call center agent.
On Saturday, February 20, 2021, 12:27 PM, Passbook Customer Service <service@passbook.app> wrote:
Hi xxxxx,
We understand how important is to get your money back, reason why we used all of our resources in order to do so. The reason why the dispute outcome was not on your favor, is that it was process as a Visa Secure transaction, meaning that the Cardholder information was verified.
As much as we want to provide you with a different outcome, we're tied to the resolution given. The reason why we advised you to contact the merchant is due to we took the time to do it ourselves and we were explained that they have their own dispute process for this type of situations but this one needs to be initiated by you.
Always a reply away,
Ivan R.
Digital Banking Specialist
ref:_00Df44m54I._5002S1GYhXi:ref
We understand how important is to get your money back, reason why we used all of our resources in order to do so. The reason why the dispute outcome was not on your favor, is that it was process as a Visa Secure transaction, meaning that the Cardholder information was verified.
As much as we want to provide you with a different outcome, we're tied to the resolution given. The reason why we advised you to contact the merchant is due to we took the time to do it ourselves and we were explained that they have their own dispute process for this type of situations but this one needs to be initiated by you.
Always a reply away,
Ivan R.
Digital Banking Specialist
ref:_00Df44m54I._5002S1GYhXi:ref
I even write the Cybercrime Philippines (as expected no response)
Fri, Feb 19 at 11:45 AM
Hi cybercrime Philippines, DOJ
Ako po ay isang OFW, kakauwi ko lang po galing ng USA, ako ay isa sa na istranded sa bansang natukoy, Ako po ay sumulat para ihaing ang ang nangyari sa akin, nasa quarantine facility ako ng araw na iyon ng bigla nalang ako mka receive ng SMS ng mga transaksyon na di ko alam at di nalalaman.
Nasa baba po ang Amount($) na naicharge sa akin ng wala akong pahintulot. Katumbas po ito ng 50k pesos sa ating pera.
Ito lang ho ang naipon sa pag sa sideline ng trabaho sa usa at eto pa ang ginawa sa akin.
2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 312.27
2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.35
2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.35
Ng email napo ako sa company na ito(AQUARIUS FINANCIAL AKLAN) , at wala silang tugon, di rin ako matulungan ng aking Card company at sinabihan ako na ang makipag Communication sa company na ito
Salamat at sana po ako A matulungan.
OFW
On Thu, Feb 18, 2021 at 12:32 AM, vxxxx@outlook.com<vxxxx@outlook.com> wrote:What happen here anyone can help
Sent from Yahoo Mail for iPhoneOn Tuesday, February 16, 2021, 3:09 PM, vxxxx@outlook.com <vxxxx@outlook.com> wrote:
Hello just in case you didn't receive my email because of your busy schedule,I know your company is not dealing on fraudulent transaction, but please make sure you clear your name if you are not involve in any way on getting the hard earned money from an OFW.ThanksOFW
Hello aquarius financial,I've been searching for your company in a days now because I've been charge by your company without my authorization, I don't know how is that happen, I've never talk to anyone from your company and never heard your company and with the amount taken from me, I don't think I have the capacity to have a dealing with you with that amount as that all I got with my accountPlease refer below with the detail of transaction that I've been charge worth 1kUSD of my saving, this happen on Jan 18 while I'm on a quarantine facility in tarlac city where I've been charge 3x with varying amount where it appear that if I have more money in that account it will be emptied in few minutes.Account name owner :VxxxxxCredit company: passbook by remitlyIf you need more info please contact mePhil number: 09xxxxxxxx2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 312.272021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.352021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.35
Sent from Yahoo Mail for iPhoneOn Friday, February 12, 2021, 7:11 PM, vxxxx@outlook.com <vxxxx@outlook.com> wrote:
Hello,I'm writing to you again about a fraudulent transaction that happen to my account, I have given all my effort to report to you this but it seems no one is really given their equal effort to help, I'm putting here the transaction details for you to review again.Firstly after it was happened I already informed you, you should have the transaction canceled the transaction right away but you did nothing.Security and trust is the one you promise with your company, now it happens to me and there is seems no help coming my way.Its very disappointing after all my effort to promote your company.2021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 312.272021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.352021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.35DATE DESCRIPTION TYPE AMOUNT2021-01-02 HOLLISTER #343 24 SERR DALY CITY, CAUS Debit 64.002021-01-02 PANDA EXPRESS #417 DALY CITY, CAUS Debit 21.742021-01-04 MARSHALLS #0492 1268 E SAN BRUNO, CAUS Debit 204.922021-01-04 JCPENNEY 1959 SAN BRUNO, CAUS Debit 87.782021-01-04 PANDA EXPRESS #1068 SAN BRUNO, CAUS Debit 24.312021-01-04 BEST BUY 00008730 COLMA, CAUS Debit 93.812021-01-05 Transfer from WELLS FARGO BANK NA Savings - 3736 Credit 500.002021-01-05 ROSS STORES #1918 RICHLAND, CAUS Debit 86.252021-01-07 eBay O*14-06361-00192 408-3766151, CAUS Debit 8.622021-01-14 JOLLIBEE DALY CITY DALY CITY, CAUS Debit 21.852021-01-14 UBER EATS HELP.UBER.COM, CAUS Debit 2.612021-01-14 UBER * EATS PENDING 800-5928996, CAUS Debit 9.052021-01-14 UBER TRIP 8005928996, CAUS Debit 4.002021-01-14 UBR* PENDING.UBER.COM SAN FRANCISCO, CAUS Debit 34.632021-01-14 JOLLIBEE DALY CITY DALY CITY, CAUS Debit 21.262021-01-16 BOUDIN BAKERY SFO INTE SAN FRANCISCO, CAUS Debit 6.222021-01-16 BOUDIN BAKERY SFO INTE SAN FRANCISCO, CAUS Debit 13.352021-01-19 Transfer from WELLS FARGO BANK NA Savings - 3736 Credit 500.002021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 312.272021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.352021-01-21 AQUARIUS FINANCIAL AKLAN, PH Debit 416.35
"I'll be editing this post from time to time and puting all the details(conversation to bot) until its ok,
I already have exhausted all my energy talking to them disputing the charges made on my account amounting to 1K+ dollars.
Since i wont get my money back, ill make sure this will reach enough people to warn them before subscribing to this company(passbook by remitly) and lost their money.
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